Review Suncor's official social media participation guidelines:
Blog Participation Guidelines
Suncor blogs have been developed to participate in conversations relevant to the oil and gas industry. These participation guidelines apply to those who choose to use Suncor blogs as forums to discuss oil and gas industry topics. By using these sites and submitting a comment, you agree to the terms and conditions of these participation guidelines:
- Suncor Energy reserves the right to not post a comment or respond to a comment.
- We will review all comments before posting and we will make best efforts to post appropriate comments within a timely manner. We will not post any comments that are classified as spam or contain offensive, hateful and/or defamatory language.
- Comments should not contain profanity. Please refrain from strong language.
- Stay on topic. Comments must relate, in some way, to the post on which you are commenting.
- We will not aggregate comments. All posted comments will display separately and not as one.
- We will make best efforts to respond to comments. We may post a comment or write a post that responds to a number of comments or questions on a similar subject. If a question is very specific; we may require additional time to investigate and respond.
- You are free to post a comment on the French or English site, as long as it complies with our participation guidelines. To respect the original intent of comments made on our blogs, we will not translate your comments.
- Suncor Energy is a publicly-traded company, operating in a regulated industry and so, comments pertaining to any ongoing legal matters or regulatory issues specific to Suncor Energy will not be posted. For information about our policies concerning content ownership and privacy as well as our responsibility for the accuracy of comments posted on this site read our Legal Notices, Copyright and Privacy section of Suncor.com.
- Comments or opinions expressed on blogs come from members of the public and are those of their respective contributors only. The views expressed by outside contributors do not necessarily represent the views of Suncor Energy, its management or employees. Suncor Energy does not endorse, or approve of their content. Suncor Energy is not responsible and disclaims any and all liability for the content of comments written by outside contributors to these blogs.
- Direct any comments or queries relating to specific issues, particularly those beyond the scope of the blog discussions, to our Contact Us section, rather than being raised within the comments section of a blog post.
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YouTube Participation Guidelines
Suncor Energy uses YouTube, a video sharing service, as a way to share relevant and interesting content with our customers and stakeholders. Our videos include a variety of content but are not limited to: information about Suncor and our operations, information about the Suncor Energy Foundation and its activities, information or news about our partners, and oil and gas industry news.
Engaging with Suncor Energy on YouTube
Suncor's decision to subscribe to a specific YouTube channel does not imply endorsement of any kind. We follow channels on YouTube that we believe are relevant to our industry. This could include subscribing to the YouTube accounts of companies and other commercial enterprises (and/or their employees) that comment and/or share videos on industry-related matters.
Suncor's acceptance of a friend request from an account on YouTube does not imply an endorsement of their views.
Suncor's inclusion of a video that has not been created by Suncor in a playlist does not imply an endorsement of that video.
We will read all comments posted on our videos and messages sent to us. If appropriate, we will respond to individual messages and if necessary, direct individuals to more appropriate communication channels, such as Customer Service or Media Relations.
By submitting a comment, message or "video response" via one of Suncor's official YouTube channels, you agree to the terms and conditions of these participation guidelines:
- Suncor Energy reserves the right to not post a comment or "video response", nor to respond to a comment or "video response".
- We review all comments before posting and we will make best efforts to post appropriate comments in a timely manner. We will not post any comments that are classified as spam or which are believed to contain offensive, inappropriate, hateful and/or defamatory language.
- Comments should not contain profanity. Please refrain from using strong language.
- Stay on topic. Comments must relate to the video on which you are commenting.
- Comments or opinions expressed on a video come from members of the public. The views expressed by outside commenters do not necessarily represent the views of Suncor Energy, its management or employees. Suncor Energy does not endorse or approve their content. Suncor Energy is not responsible and disclaims any and all liability for the content of comments written by outside commenters on our YouTube channels.
- Any comments or queries relating to specific issues, particularly those beyond the scope of the videos, should be directed to the channels available in the Contact Us section of our website, Suncor.com, rather than being raised within the comments section of a posted video.
If you feel someone has violated YouTube's terms of service, report the problem by selecting the "Flag" link. This YouTube feature displays beside every video and comment.
Legal Notices, Copyright and Privacy
Suncor Energy is a publicly-traded company, operating in a regulated industry. Therefore, comments, messages or "video responses" pertaining to any ongoing legal matters or regulatory issues specific to Suncor Energy will not be acknowledged. Information about our policies concerning content ownership and privacy, as well as our responsibility for the accuracy of comments, can be found in the Legal Notices, Copyright and Privacy section of our Suncor website, Suncor.com.
We do not ask individuals for personal or confidential information through social media tools such as YouTube.
Language Policy
We may post videos in either English or French.
The YouTube interface is available in multiple languages including English and French. To change the interface's language settings, select either "English" or "French" from the language selection menu located at the bottom of YouTube's Web site
Suncor Energy Staff Using YouTube
Some Suncor employees use YouTube outside of work hours and/or in their personal capacity under their own names or pseudonyms. Despite their professional affiliation with Suncor, posted videos, comments and other YouTube activities of employees in their personal capacity do not represent the official position of Suncor. Such activities should be considered as those of private citizens.
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Flickr Photostream Participation Guidelines
Suncor Energy uses Flickr, a photo sharing service, as a way to share relevant and interesting photos with our customers and stakeholders. Suncor may share photos depicting our operations, Suncor events and various other activities related to our industry.
Engaging with Suncor Energy on Flickr
Suncor's decision to add a specific Flickr account as a contact does not imply endorsement of any kind. We follow other contacts on Flickr that we believe are relevant to our industry. This could include subscribing to the Flickr stream of companies and other commercial enterprises (and/or their employees) that comment and/or share photos of industry-related matters.
Suncor's inclusion of a photo that has not been created by Suncor in a gallery does not imply an endorsement of that photo.
We will read all comments posted on our photos and messages sent to us. If appropriate, we will respond to individual messages and may, direct individuals to more appropriate communication channels, such as Customer Service or Media Relations.
By submitting a comment via Suncor's official Flickr stream, you agree to the terms and conditions of these participation guidelines:
- All comments will be reviewed in a timely manner. We reserve the right to remove any comments or photos that are classified as spam or which are believed to contain offensive, inappropriate, hateful and/or defamatory language.
- We reserve the right to remove any inappropriate tags from Suncor photos.
- Comments should not contain profanity. Please refrain from strong language.
- Stay on topic. Comments must relate in some way to the video on which you are commenting.
- Comments or opinions expressed on a photo come from members of the public. The views expressed by outside commenters do not necessarily represent the views of Suncor Energy, its management or employees. Suncor Energy does not endorse or approve their content. Suncor Energy is not responsible and disclaims any and all liability for the content of comments written by outside commenters on our Flickr stream.
- Direct any comments or queries relating to specific issues, particularly those beyond the scope of photos, to our Contact Us section, rather than being raised within the comments section of a posted photo.
Legal Notices, Copyright and Privacy
We have licensed our Flickr photos using a Creative Commons license.
You may use and reproduce the photos included in this library for non-commercial purposes as long as the photos are:
Suncor Energy is a publicly-traded company, operating in a regulated industry. Therefore, comments or messages pertaining to any ongoing legal matters or regulatory issues specific to Suncor Energy will not be acknowledged. For information about our policies concerning content ownership and privacy as well as our responsibility for the accuracy of comments posted on this site read our Legal Notices, Copyright and Privacy section of Suncor.com.
We do not ask individuals for personal or confidential information through social media tools such as Flickr.
Language Policy
Photos may contain descriptions in either French or English.
Suncor Energy Staff Using Flickr
Some Suncor employees use Flickr outside of work hours and/or in their personal capacity under their own names or pseudonyms. Despite their professional affiliation with Suncor, posted photos, comments and other Flickr activities of employees in their personal capacity do not represent the official position of Suncor. Such activities should be considered as those of private citizens.
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Facebook Participation Guidelines
On Suncor Energy Facebook pages, we aim to post relevant, interesting content and welcome your comments and suggestions. Although we encourage conversation and dialogue, we want to ensure a respectful environment for our customers, our employees, our partners and our stakeholders.
We encourage you to comment on posts or comments from fans that you find interesting and to provide your insights
- We will reply to comments when appropriate
- "Like" articles, photos and videos you enjoy and would like to see more of.
- Fan pages are not intended as a place to receive customer service issues. Please see the "Customer Service" section of retail.petro-canada.ca
We reserve the right to delete:
- Comments, links, images or videos that are obscene, profane or hateful in nature
- Posts that may be offensive to other community members
- Comments that threaten any person or organization or company
- Comments that defame or harass an individual
- Successive off-topic posts by a single fan
- Repetitive posts copied and pasted or duplicated by single or multiple fans
- Solicitations or advertisements
- Comments, links, images or videos that encourage illegal activity
- Any materials that infringe upon the rights of any third party
- False comments or claims about Suncor Energy, Inc., Petro-Canada™, the company's products or services or any of its competitors
Disclaimer — Third-party Content
The moderator of these pages will occasionally link to third-party websites to share the most up-to-date information with the community. Following these links will take you to materials or content that was not originated by Suncor Energy. Content that makes up these sites and articles is not the responsibility of Suncor Energy, and does not necessarily represent the opinions, beliefs or endorsement of the company.
Suncor does not warrant or make any representations or claims as to the validity, accuracy, currency, timeliness, completeness or otherwise of the third-party commentary or "likes" contained on its fan pages, nor shall it be liable or responsible for any claim or damage, whether direct, indirect, special, consequential or otherwise, arising out of the interpretation, use or reliance upon, authorized or unauthorized, of such information.
Language Policy
Posts to our official Facebook Page(s) may be in English or in French.
Customer Service
Please note that Facebook is not intended as a place to receive customer service issues. If you have any questions or comments regarding Suncor Energy, Petro-Canada stations or its affiliate products, give us a call. We would be happy to help.
Phone: 1 (800) 668 0220.
Monday - Friday, 8 a.m. - 5 p.m., EST
Submit your issue online
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Twitter Participation Guidelines
Suncor Energy uses Twitter.com as a way to participate in conversations about our business and our industry. We may have more than one official Twitter account. Our currently active Twitter handles are:
Our tweets cover a variety of topics that are of interest to our customers, our retail guests, our stakeholders and other industry groups. These may include, but are not limited to: announcements about Suncor and our operations, announcements about the Suncor Energy Foundation and its activities, news about our partners, oil and gas industry news and information about our retail operations.
Engaging with Suncor Energy on Twitter
Suncor’s decision to follow a particular Twitter user does not imply endorsement of any kind. We follow accounts on Twitter that we believe are relevant to our industry and our company. This could include following the Twitter accounts of companies and other commercial enterprises (and/or their employees) that comment on industry-related matters. We may also follow Twitter users that are retail guests of Petro-Canada service stations (Petro-Canada is a Suncor Energy business).
Tweets that we retweet do not imply endorsement on our part. We may retweet news and links that we believe are relevant to the work we do in the oil and gas industry and/or of interest to our followers.
We will read all @replies and Direct Messages sent to us. If appropriate, we will respond to individual messages and may, if necessary, direct individuals to more appropriate channels, such as Customer Service or Media Relations.
Suncor strives to be a good social media citizen and will report Twitter accounts that appear to be spam or bot-driven accounts.
Links to Other Websites
We may include links to websites in our tweets in order to share the most up-to-date information with the community. Following these links will take you to materials or content that was not originated by Suncor Energy. Content that makes up these sites and articles is not the responsibility of Suncor, and does not necessarily represent the opinions, beliefs or endorsement of the company.
Suncor does not warrant or make any representations or claims as to the validity, accuracy, currency, timeliness, completeness or otherwise of the third-party commentary contained in our Twitter time line, nor shall Suncor be liable or responsible for any claim or damage, whether direct, indirect, special, consequential or otherwise, arising out of the interpretation, use or reliance upon, authorized or unauthorized, of such information.
Language Policy
Tweets on our official Twitter account(s) may be in either French or English.
Legal Notices, Copyright and Privacy
Suncor Energy is a publicly-traded company, operating in a regulated industry. Therefore, tweets and/or @replies pertaining to any ongoing legal matters or regulatory issues specific to Suncor Energy will not be acknowledged. Information about our policies concerning content ownership and privacy as well as our responsibility for the accuracy of tweets can be found in the Legal Notices, Copyright and Privacy section of our Suncor website, Suncor.com.
We do not ask individuals for personal or confidential information through social media tools such as Twitter.
Suncor Energy Staff Using Twitter
Some Suncor employees tweet outside of work hours and/or in their personal capacity under their own names or pseudonyms. Despite their professional affiliation with Suncor, the tweets of employees in their personal capacity do not represent the official position of Suncor. Such tweets should be considered as those of private citizens. As such, Suncor shall not be liable or responsible for any of these tweets.
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