Accounts Payable within Suncor Energy Inc. is centralized in Calgary, Alberta. Each year this department processes more than 300,000 invoices, working closely with other internal teams to pay suppliers on time.
Suppliers that submitted invoices to the former Petro-Canada should continue to use the same process until notified.
In April 2008, Suncor introduced an Invoice Standard (available in the right-hand column). It was created to help suppliers understand the minimum information requirements for invoices to ensure timely payment. Adhering to the standard will reduce the number of invoices that cannot be processed and therefore returned. The preferred channel for submitting new invoices is via email. A reply email will indicate receipt so that invoices can be tracked.
AP has a team called Supplier Help that responds to supplier queries via email. Using this channel, you can expect a response within 3-5 business days. Please submit your query only once to reduce duplication of effort. If you have questions related to shipments, purchasing documentation or coding, please contact the Suncor representative who placed the order or your Suncor Buyer or Contract Administrator. Supplier Help cannot provide information related to processes that occur prior to payment.
AP continuously strives to improve its customer service and work closely with suppliers to resolve payment issues. For additional information, please see the related documents on the right, including the Frequently Asked Questions (FAQs).
- For any changes to a vendor account, including address changes, remittance email address updates and banking information, send an email to Vendor Administration.
- For any Accounts Payable inquiries, including payment status and issues, send an email to Supplier Help.
- For any invoice submissions, send an email to Accounts Payable.