Canada

Unless otherwise specified in a purchase order, purchase orders issued by Suncor's Canadian affiliates shall be governed by the following terms and conditions noted in the PDFs below.

Terms & Conditions – Services (East Coast Canada) – June 22, 2017 (PDF, 15 pages., 439 KB)

Goods Purchase Order Terms and Conditions – March 30, 2022 (PDF, 8 pages., 249 KB)

Services Purchase Order Terms and Conditions – March 30, 2022 (PDF, 15 pages., 322 KB)

Supplemental Freight Services Addendum – March 30, 2022 (PDF, 3 pages., 164 KB)

Supplemental Site Service Terms and Conditions Addendum – March 30, 2022 (PDF, 6 pages., 218 KB)

Supplemental Site Service Terms and Conditions Addendum (Quebec) – March 30, 2022(PDF, 5 pages., 189 KB)

In the case of goods purchased or services provided in Quebec, the conditions are available in French.

Fort Hills

Goods Purchase Order Terms and Conditions (FHELP) – March 30, 2022(PDF, 8 pages., 234 KB)

Services Purchase Order Term and Conditions (FHELP) – March 30, 2022 (PDF, 15 pages., 324 KB)

Supplemental Freight Services Addendum (FHELP) – March 30, 2022 (PDF, 3 pages., 172 KB)

Supplemental Site Services Terms and Conditions Addendum (FHELP) – March 30, 2022 (PDF, 6 pages., 195 KB)

United States

Unless otherwise specified in a purchase order, purchase orders issued by Suncor's U.S. affiliates shall be governed by the following terms and conditions:

U.S. Terms & Conditions – Goods – October 7, 2021 (PDF, 4 pages., 156 KB)

U.S. Terms & Conditions – Services – October 7, 2021 (PDF, 10 pages., 224 KB)

U.S. Terms & Conditions – Site Services – June 22, 2017 (PDF, 5 pages., 183 KB)

As of April 6, 2022, Suncor’s new integrated procurement ecosystem is enabled with Suncor’s migration to SAP S4.

Suncor has moved to this new ecosystem to manage our supply chain interactions and transactions with suppliers. Procurement activities will take place in SAP S4, Ariba and Fieldglass. 

The qualification, sourcing, contracting, materials and services procurement management processes, used to manage Suncor’s supply chain will migrate to SAP’s Ariba and Fieldglass systems. Suppliers will need to start using these systems on April 6, 2022.

• All subsidiaries, except Syncrude, will migrate; this includes Terra Nova, Fort Hills and our international operations
• All services procurement and invoicing will be conducted in Fieldglass
  • Note: services not related to a Suncor issued purchase order will continue to be submitted via the appropriate email
• For materials procurement management, Suncor will pace migrations. These scheduled waves will ensure a successful migration experience onto the Ariba
• Network for suppliers. Suppliers will be invited to participate in a scheduled wave that will include Ariba Network training.
• Suncor’s new procurement ecosystem will be a Suncor funded program; there will be no annual subscription or transaction fees to conduct business with Suncor on the SAP, Ariba and Fieldglass platforms.
• New account numbers, contract numbers, and purchase order numbers will be assigned for each supplier relationship.

Suncor invoice Submission

• Corporate Accounts Payable (AP) is centralized in Calgary, Alberta.  Suncor’s Invoice Submission Requirements was created to help employees and suppliers understand the information required for correct invoice submission.
  • Suncor has a standard payment term of 60 days from date of the invoice (Net 60) unless otherwise agreed upon within a contract.
    As noted above, invoices are submitted via Fieldglass, Ariba or directly to the accounts payable email as referenced in the invoice submission requirements document, 
  • Suncor related documents:
    • Invoice Submission Requirements (PDF, 3 pages, 214 KB)
    • Suncor Legal Entities (PDF, 1 page, 119 KB)
    • Remittance example (PDF, 2 pages, 166 KB)
    • Additional Invoice Data Template (XLS. 1 page, 48 KB)

Invoice support 

Supplier information portal

SAP Support

Supplier Enablement

Supplier help

Non-contract suppliers

Exception: Syncrude invoice submission

• As noted, Syncrude WILL NOT migrate to S4 so the existing process remains intact
• Invoices/charges related to Suncor Energy (Syncrude) Operating Inc. (SESOI) or Syncrude Canada Limited (SCL) will be managed using existing Syncrude systems and processes (as outlined in the contract)
• All invoices/inquiries must be submitted to the revised email account addresses or Canada Post mail/courier addresses outlined in the tables below:
  
   

Where possible, please submit invoices via the appropriate email address so we can reduce the associated processing times. Hard copy invoices tend to take longer. 

Support for invoicing and payment issues relating to Syncrude:

Payment status can be viewed via Track Invoice.  In addition to your SCM representative, any invoice inquires can be directed to supplierhelp@suncor.com.
Please include all relevant detail to improve service levels. During the implementation of our new system, responses may take longer.  

All Purchase Orders for Goods or Services which involve transportation and shipment of goods or materials shall be completed in accordance with Suncor's Routing Guide, unless otherwise specified in a purchase order.

Routing guide ( V3.2/202105, PDF, 7 pages., 230 KB)*

*Note: This Routing Guide is a live document and will undergo periodic updates, of which the specifics may not always be communicated to all internal or external stakeholders. It is the responsibility of the user requiring these services to access the website to view and download the most current version of this document at the time of each and every shipment.

Suncor Personal Data Processing Addendum – March 30, 2022 (PDF, 2 pages., 131 KB)