Canada
Unless otherwise specified in a purchase order, purchase orders issued by Suncor's Canadian affiliates shall be governed by the following terms and conditions noted in the PDFs below.
Terms & Conditions – Services (East Coast Canada) – June 22, 2017 (PDF, 15 pp., 439 KB)
Terms & Conditions – Goods – February 20, 2018 (PDF, 5 pp., 246 KB)
Terms & Conditions – Services – February 20, 2020 (PDF, 12 pp., 328 KB)
Terms & Conditions – Supplemental Site Service Addendum – February 20, 2018 (PDF, 5 pp., 267 KB)
Terms & Conditions – Supplemental Freight Services Addendum – February 20, 2020 (PDF, 3 pp., 178 KB)
In the case of goods purchased or services provided in Quebec, the conditions are available in French.
Fort Hills
Terms & Conditions – Goods (FHELP) – February 20, 2018 (PDF, 5 pp., 265 KB)
Terms & Conditions – Services (FHELP) – February 20, 2018 (PDF, 12 pp., 367 KB)
United States
Unless otherwise specified in a purchase order, purchase orders issued by Suncor's U.S. affiliates shall be governed by the following terms and conditions:
U.S. Terms & Conditions – Goods – June 22, 2017 (PDF, 4 pp., 169 KB)
U.S. Terms & Conditions – Services – June 22, 2017 (PDF, 10 pp., 252 KB)
U.S. Terms & Conditions – Site Services – June 22, 2017 (PDF, 5 pp., 183 KB)
Invoice submission
- Corporate Accounts Payable (AP) is centralized within Calgary, Alberta processing more than 350,000 invoices per year. Suncor's Invoice Submission Requirements (PDF, 3 pp., 50.8 KB) was created to help employees and suppliers understand the information required for correct invoice submission.
- Suncor has a standard payment term of 60 days from date of the invoice (Net 60).
- All invoices can be submitted to AP@suncor.com.
Related documents:
Invoice Submission Requirements (PDF, 3 pp., 50.8 KB)
Suncor Legal Entities (PDF, 2 pp., 78 KB)
Remittance Quick Reference Guide (PDF, 7 pp., 344 KB)
Support for invoicing and payment issues
- The Supplier Help team provides payment issue resolution support to suppliers to ensure that payments are made on time.
- After you have read the Invoice Submission Requirements document and are in need of additional support in processing payments, please email supplierhelp@suncor.com.
- Suncor is pleased to announce we are digitizing our invoicing and payments processes. Our vision is to make the ‘procure-to-pay process’ as seamless and paperless as possible.
- To learn more about becoming a digital self-serve supplier or contractor, or for support with you existing account please email:
- Material supplier support team for Ariba Invoicing inquiries
- Service contractor support team for OLV/CCC Invoicing inquires
Supplier account changes
- For changes to a vendor account, including address changes, remittance email address updates and banking information, email Vendor Master Data Services.