Canada
Unless otherwise specified in a purchase order, purchase orders issued by Suncor's Canadian affiliates shall be governed by the following terms and conditions noted in the PDFs below.
Terms & Conditions – Services (East Coast Canada) – June 22, 2017 (PDF, 15 pp., 439 KB)
Terms & Conditions – Goods – May 14, 2021 (PDF, 5 pp., 489 KB)
Terms & Conditions – Services – May 14, 2021 (PDF, 12 pp., 639 KB)
Terms & Conditions – Supplemental Site Service Addendum – February 20, 2018 (PDF, 5 pp., 267 KB)
Terms & Conditions – Supplemental Freight Services Addendum – February 20, 2020 (PDF, 3 pp., 178 KB)
In the case of goods purchased or services provided in Quebec, the conditions are available in French.
Fort Hills
Terms & Conditions – Goods (FHELP) – February 20, 2018 (PDF, 5 pp., 265 KB)
Terms & Conditions – Services (FHELP) – February 20, 2018 (PDF, 12 pp., 367 KB)
United States
Unless otherwise specified in a purchase order, purchase orders issued by Suncor's U.S. affiliates shall be governed by the following terms and conditions:
U.S. Terms & Conditions – Goods – June 30, 2020 (PDF, 4 pp., 169 KB)
U.S. Terms & Conditions – Services – June 22, 2017 (PDF, 10 pp., 252 KB)
U.S. Terms & Conditions – Site Services – June 22, 2017 (PDF, 5 pp., 183 KB)
Invoice submission
- Corporate Accounts Payable (AP) is centralized within Calgary, Alberta processing more than 350,000 invoices per year. Suncor's Invoice Submission Requirements (PDF, 5 pp., 190 KB) was created to help employees and suppliers understand the information required for correct invoice submission.
- Suncor has a standard payment term of 60 days from date of the invoice (Net 60).
- All invoices can be submitted to AP@suncor.com.
Related documents:
Invoice Submission Requirements (PDF, 5 pp., 190 KB)
Suncor Legal Entities (PDF, 2 pp., 78 KB)
Remittance Quick Reference Guide (PDF, 7 pp., 344 KB)
Support for invoicing and payment issues
- The Supplier Help team provides payment issue resolution support to suppliers to ensure that payments are made on time.
- After you have read the Invoice Submission Requirements document and are in need of additional support in processing payments, please email supplierhelp@suncor.com.
- Suncor is pleased to announce we are digitizing our invoicing and payments processes. Our vision is to make the ‘procure-to-pay process’ as seamless and paperless as possible.
- To learn more about becoming a digital self-serve supplier or contractor, or for support with your existing account please email supplierenablement@suncor.com.
Supplier account changes
- For changes to a vendor account, including address changes, remittance email address updates and banking information, email Vendor Master Data Services.
All Purchase Orders for Goods or Services which involve transportation and shipment of goods or materials shall be completed in accordance with Suncor's Routing Guide, unless otherwise specified in a purchase order.
Routing guide ( V3.2/202105, PDF, 7 pp., 230 KB)*
*Note: This Routing Guide is a live document and will undergo periodic updates, of which the specifics may not always be communicated to all internal or external stakeholders. It is the responsibility of the user requiring these services to access the website to view and download the most current version of this document at the time of each and every shipment.