Syncrude supplier onboarding information

In early 2024, Syncrude transitions to Suncor’s procurement processes.

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Syncrude transitions to new procurement processes

On January 3, 2024 Suncor completed Syncrude’s migration to Suncor’s SAP Ariba and Fieldglass systems, initiating the new procurement processes relevant to you.

Syncrude’s supplier qualification, contracting, sourcing, contractor management, purchase orders, invoicing and payment activities for Syncrude’s supply chain now follow Suncor’s integrated procurement ecosystem.

To ensure an orderly transition into the new systems and processes, Syncrude onboarding and readiness activities are underway. Integrating Syncrude with our procurement processes is an investment in – and a commitment to – improving the way we do business together. 

Whether you work with Suncor today or are joining our supplier community for the first time, we have worked to have minimal impact and we value your relationship and thank you for working with us as we make this transition.

Key changes effective in 2024

Overview of changes for Syncrude suppliers to transition to Suncor’s procurement processes.

Management of all service procurement activities move to SAP Fieldglass.

This includes all service transactions and Detailed Time Entry (DTE).

  • Service transactions currently completed in Syncrude’s material management process move to follow Suncor’s services procurement processes.

Services include lodging, bussing, maintenance, construction, engineering, consulting, inspection services and training, etc.

Material suppliers will transact with Suncor in one of two ways.

Material suppliers transact with us via email or using SAP Ariba’s Business Network.

  1. Suppliers that meet Suncor’s criteria based on spend and transaction volumes will use SAP's Ariba Business Network.
  2. Suppliers transacting with us via email will receive purchase orders by email and send invoices to Suncor’s Accounts Payable team by email.

Materials include standard material orders issued for the purchase of equipment, machinery, parts and supplies.

Evaluated Receipt Settlement (ERS) and Basware submission processes will no longer be available.

  • Contractor Data Management System (CDMS) / Electronic Service Entry Sheet (eSES) and suppliers who submit invoices via Basware must follow Suncor’s invoice submission processes after January 3, 2024.

The Track Invoice system will no longer be available.

Invoice payment inquiries can be directed to [email protected].

Invoicing and contract agreements migrate to Suncor Energy (Syncrude) Operating Inc. 

Open purchase orders (PO) migrated to Suncor and new POs will reflect Suncor Energy (Syncrude) Operating Inc.

Contractor learning moved to Workday in 2024.

As part of the Suncor and Syncrude integration, Syncrude sites have now adopted the Suncor contractor onboarding process including contractor learning for third-party/hatted contractors.

  • Access to Syncrude’s Contractor Learning Academy ended December 30, 2023.
  • No training history was migrated from Syncrude to Suncor.
  • Embedded contractors will follow the Suncor employee process to complete required training.

More information about what this means for service providers and their contractors is available in this FAQ document.  

Suncor’s Contractor Onboarding Support team now supports Syncrude suppliers.

Effective January 3, 2024, Suncor’s Contractor Onboarding Support team that supports suppliers at Suncor sites in the RMWB region has also extended their support to suppliers that are onboarding to Syncrude.

More information about how this team supports service providers can be found in this FAQ document

Suppliers and their workforce will now use Chemwatch to access Safety Data Sheets (SDS) and request product approvals prior to products arriving to site.

More information about this change, who to contact with questions, and a link to a job aide to help contractors access Safety Data Sheets on Chemwatch is available in this FAQ document

What to expect when using Suncor’s procurement processes

Many of the processes, including invoicing and payment activities have changed from Syncrude’s manual processes to Suncor’s online processes. 

Suncor’s procurement processes are managed using SAP’s Ariba and Fieldglass systems.

We use these cloud-based systems to manage the full life cycle with our suppliers and enables Suncor’s supply chain team to collaborate directly with suppliers online.

There is no cost to suppliers to transact with Suncor on SAP Ariba or Fieldglass.

Our procurement ecosystem is a Suncor-funded program. There are no annual subscription or transaction fees to conduct business with Suncor on SAP Ariba and Fieldglass. Suncor’s procurement ecosystem provides many benefits for our business partners, including 24/7 access to near real-time information.

All suppliers submitting purchase orders to Suncor are required to register with Suncor on SAP Ariba and provide banking information.

On SAP Ariba, suppliers complete the required pre-qualification, registration and qualification steps and as required, update company information such as business contacts and banking details. Accurate company information and banking details minimizes payment errors or delays.

  • A designated Suncor SAP Ariba account administrator is required to manage your company’s Suncor SAP Ariba account, maintain business information and add others who support procurement and payment activities in your organization.

Process and system training materials


Getting help

Syncrude integration readiness dates

November 30, 2023:
Deadline for suppliers to complete onboarding activities.

This activity is required so your company data can be migrated over to Suncor. Failure to complete pre-qualification, registration and qualification could put future work at risk.  

Supplier requirements on SAP Ariba

  • All suppliers must be pre-qualified and registered.
  • All suppliers with contracts that continue into 2024 must complete supplier qualification on SAP Ariba by November 30, 2023.
  • Even if your company is set up and transacting with Suncor today on SAP Ariba, you must log in and ensure your company has completed all pre-qualification, registration and qualification steps.

For suppliers who provide services to Syncrude today, you must be registered with Suncor on SAP Fieldglass by November 30, 2023.

December 12, 2023, by 4pm (MST):
Deadline to submit manual invoices to accounts payable (including invoices submitted via Basware).

Syncrude is working diligently to settle outstanding invoices before transitioning to Suncor’s systems. This deadline is only for Syncrude transaction invoices and does not apply to invoices for Suncor transactions.

  • Syncrude invoices submitted, but not yet due before January 2024, will be migrated and paid within the contracted time-period after January 3, 2024. 
  • Submit invoice payment inquiries to [email protected].

December 18, 2023, by 4 pm (MST):
Deadline to submit invoices via CDMS and eSES.

Syncrude is working diligently to settle outstanding invoices before transitioning to Suncor’s systems. This deadline is only for Syncrude transaction invoices and does not apply to invoices for Suncor transactions.

  • Syncrude invoices submitted, but not yet due before January 2024, will be migrated and paid within the contracted time-period after January 3, 2024. 
  • Submit invoice payment inquiries to [email protected].

On December 18 at 4 pm (MST), the CDMS and eSES systems closed for submissions and switched to read-only access so reports can be generated.

December 18, 2023, to January 3, 2024:
Shipment blackout period.

Except for critical or hotshot   deliveries, Syncrude warehouses will not accept deliveries between December 18, 2023 and January 3, 2024.

To better assist our warehouse teams during our system transition, please schedule deliveries to occur before December 18 or hold deliveries until January 3, 2024.

December 30, 2023, by 4 pm (MST):
existing third-party/hatted contractors to complete in-progress training and download their training histories from Syncrude’s Contractor Learning Academy.

  • Access to Syncrude’s Contractor Learning Academy ends December 30, 2023.
  • Complete all in-progress training on Syncrude Learning Academy by December 30. Partially completed training will have to be restarted on Suncor’s LMS. 
  • No training history will be migrated from Syncrude to Suncor. 
  • Existing SOW contractors should download and print all valid training certificates from Syncrude Contractor Learning Academy by December 30, 2023 for their records. 
  • Most existing SOW contractors have met their training requirements.
  • More information about this transition can be found in this FAQ document.

Between December 23, 2023 and January 2, 2024 do not action any Syncrude tasks on SAP Ariba, Fieldglass or the Business Network as we complete data migration.

As we complete data migration activities you may receive documents from Suncor for a Syncrude related task via email or on SAP Ariba, Fieldglass or the Business Network. 

  • Please do not action anything until you receive an email from Suncor confirming the system is open (targeting January 2, 2024); if you have questions contact your SCM representative. 
  • Actioning a task may impact the migration of your company’s data.

December 2023 process and system training sessions for all Syncrude suppliers.

To prepare Syncrude suppliers for the transition to Suncor’s procurement processes and supporting systems in early January 2024, required training was offered in December 2023. Below are links to the meeting recordings and training presentations from these sessions.

January 3, 2024 was our targeted go-live date.

Suncor will send email notifications once migration activities are complete and when to start following the Suncor procurement processes.