Self-service password management allows you to unlock your account, reset your password and change your password all on your own.

If you are unable to authenticate or need help with anything else, please contact the Client Support Centre (CSC) for support at 1-866-276-7800.

Register for Multi-factor Authentication (MFA) and self-service password management

Update authentication methods

Reset forgotten password/unlock account

Change your password 

Reference guides

How to register for Microsoft MFA and self-service password management (PDF, 6 pp., 639 KB)

How to update your authentication methods (PDF, 2 pp., 411.6 KB)

How to reset a forgotten password (PDF, 3 pp., 545 KB)

How to unlock your account (PDF, 3 pp., 517 KB)

How to change your password  (PDF, 3 pp., 545 KB)