Invoice submission requirements
Suppliers should review the invoice submission requirements to understand the information required for correct invoice submission.
All Suncor subsidiaries follow the invoice submission requirements.
- Registered suppliers on SAP Ariba Business Network or Fieldglass must submit invoices electronically through these systems.
- Non-contract suppliers – those without a purchase order, and/or invoiced based suppliers, like doctors, carriers, freight, or trucking must submit invoices via email directly to Accounts Payable (AP@suncor.com).
Note: Suncor does not accept mailed invoices or statements.
We have a standard payment term of 60 days from date of the invoice (net 60) unless otherwise agreed upon within a contract.
Our email@example.com is accountable for addressing invoice payment status inquiries for invoices submitted via Accounts Payable, SAP Ariba Business Network or Fieldglass. Please email firstname.lastname@example.org to initiate a help ticket.
When submitting a ticket, please include the invoice and purchase order number, a clear explanation of the issue and all pertinent information related to your inquiry to improve service levels. For Fieldglass inquiries, please include your Fee ID in addition to your invoice number.
Keep supplier information up to date
For registered suppliers on SAP Ariba, information should be updated through Ariba. Service providers must also update their information in SAP Fieldglass.
For all non-contract suppliers, please update information through your Suncor contact support.